3D Shards – Privacy Policy
Last updated: 16/06/2026
This Privacy Policy explains how 3D Shards collects, uses, stores, shares, and protects personal data when you use our website, marketplace, account features, downloads, contact forms, newsletter, community features, and related services.
By using 3D Shards, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Who We Are
3D Shards is a digital marketplace for 3D assets, Daz3D-compatible products, digital downloads, textures, presets, images, and related digital content.
For the purposes of this Privacy Policy, “3D Shards”, “we”, “us”, or “our” refers to:
3D Shards
Owner: Gyula Szeitz
Legal address: 8000 Székesfehérvár, Bátky Zsigmond utca 6. 3/9., Hungary
Tax number: 55665506-1-27
Website: https://3dshards.com
Contact page: https://3dshards.com/contact
2. What Personal Data We Collect
We may collect and process the following types of personal data.
Account Data
When you create an account, log in, purchase products, download products, or use account features, we may process:
- your name;
- username;
- email address;
- billing address;
- account password in encrypted form;
- account preferences;
- order history;
- download history;
- wishlist or saved items;
- seller or creator profile information, if applicable.
Order and Payment Data
When you purchase digital products, we may process:
- billing details;
- order number;
- purchased products;
- payment status;
- transaction details;
- tax or VAT-related information, where applicable;
- refund, withdrawal, chargeback, or support request details;
- digital product access and download records;
- checkout consent records related to digital content and withdrawal rights.
Payment card or payment account details are usually processed directly by third-party payment providers. We do not normally store full payment card numbers on our website.
Digital Download and License Data
Because 3D Shards provides digital products, we may process data related to:
- purchased digital products;
- download permissions;
- download attempts;
- download dates and times;
- account access to purchased files;
- license-related records;
- refund or license termination records, where applicable.
Contact and Support Data
If you contact us through our contact form, support request, refund request, or other communication channel, we may process:
- your name;
- email address;
- subject;
- message content;
- order number or product name, if provided;
- screenshots, files, error messages, or other details you choose to send;
- our replies and support history.
Seller and Marketplace Data
If you sell, upload, or publish products through 3D Shards, we may process:
- seller profile information;
- contact details;
- uploaded product information;
- payout-related information;
- tax or invoice-related information, where applicable;
- product performance, sales, refunds, and support-related data;
- communications related to your seller account.
Newsletter and Marketing Data
If you subscribe to our newsletter or marketing communications, we may process:
- your email address;
- name, if provided;
- subscription status;
- consent records;
- email engagement data, such as opens or clicks, if enabled by the newsletter provider;
- unsubscribe requests.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Community and Public Content
If you use community features, forums, reviews, comments, product reviews, or public profile features, we may process:
- your username or display name;
- profile information;
- comments, posts, reviews, ratings, or messages you submit;
- dates and times of activity;
- moderation records.
Please remember that information you post publicly may be visible to other users.
Technical and Usage Data
When you use our website, we may automatically collect:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- date and time of visits;
- referring URLs;
- approximate location based on IP address;
- login and security logs;
- cookie and consent preferences;
- diagnostic and error data.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, provide account and checkout features, remember preferences, improve the website, and, where applicable, measure performance or support marketing features.
Cookies may include:
- essential cookies required for login, cart, checkout, security, and website functionality;
- preference cookies used to remember settings and cookie choices;
- analytics cookies used to understand website usage, where enabled;
- marketing or third-party cookies, where enabled and permitted by your consent settings.
You can manage your cookie preferences through the cookie banner or cookie settings available on the website. Some cookies are necessary for the website to function and cannot be disabled through our cookie settings.
For more details, please see our Cookie Policy or the cookie information provided in the cookie banner.
4. Why We Use Your Personal Data
We process personal data for the following purposes:
- to provide and operate the website and marketplace;
- to create and manage user accounts;
- to process orders and payments;
- to provide access to purchased digital products;
- to manage downloads, licenses, and product access;
- to provide customer support;
- to handle refunds, withdrawal requests, technical issues, chargebacks, and disputes;
- to communicate with you about your account, purchases, downloads, support requests, and service updates;
- to manage seller accounts, uploaded products, payouts, and marketplace activity;
- to send newsletters or marketing emails, if you subscribed or where otherwise permitted by law;
- to improve, secure, and maintain the website;
- to prevent fraud, abuse, unauthorized access, and policy violations;
- to comply with tax, accounting, legal, consumer protection, and regulatory obligations;
- to enforce our Terms and Conditions, Refund and Returns Policy, Content License Agreement, and other policies.
5. Legal Bases for Processing
Where the GDPR applies, we process personal data under the following legal bases:
Performance of a Contract
We process personal data when necessary to provide our services, create and manage accounts, process purchases, deliver digital downloads, manage licenses, provide seller features, and handle customer support related to your orders.
Legal Obligation
We process and retain certain data when required by law, including tax, accounting, invoicing, consumer protection, fraud prevention, and legal compliance obligations.
Legitimate Interests
We may process personal data for our legitimate interests, including website security, fraud prevention, service improvement, customer support, marketplace moderation, enforcing our legal terms, handling disputes, and protecting our rights and the rights of users or sellers.
Consent
We rely on consent where required, for example for certain cookies, newsletter subscriptions, marketing communications, or optional processing activities.
You may withdraw consent at any time, but this does not affect processing that happened before withdrawal.
6. Who We Share Personal Data With
We may share personal data with trusted third parties where necessary to operate our website and services, including:
- hosting and infrastructure providers;
- payment processors;
- WooCommerce, WordPress, and related technical service providers;
- email and newsletter providers;
- analytics providers, where enabled;
- fraud prevention, security, and anti-abuse tools;
- tax, accounting, legal, or compliance service providers;
- sellers or creators, where necessary to handle product support, licensing, disputes, or marketplace operations;
- public authorities, courts, regulators, or law enforcement where required by law.
We do not sell your personal data.
7. International Data Transfers
Some service providers may process personal data outside Hungary, the European Union, or the European Economic Area.
Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, data processing agreements, or other lawful transfer mechanisms where required.
8. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
- account data: for as long as your account remains active, and for a reasonable period after closure where necessary;
- order, invoice, tax, and accounting records: for the period required by applicable law;
- digital download, license, and checkout consent records: for as long as needed to prove purchase, license, access, refund, withdrawal, or legal compliance matters;
- support and contact messages: for as long as needed to handle the request and maintain reasonable business records;
- newsletter data: until you unsubscribe or withdraw consent;
- security and technical logs: for a limited period unless needed for security, fraud prevention, or legal purposes;
- public comments, reviews, or forum posts: until removed, anonymized, or deleted according to our policies and technical capabilities.
We may retain certain information longer if necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, or protect legal rights.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data protection authority.
To exercise your rights, please contact us using the Contact page below.
We may need to verify your identity before responding to certain requests. Some requests may be limited where we have legal obligations or legitimate reasons to retain certain data.
10. Account Deletion and Data Removal
You may request account deletion by contacting us.
If your account is deleted, we may still retain certain information where necessary for legal, tax, accounting, fraud prevention, dispute resolution, license enforcement, consumer protection, or security purposes.
Public content such as comments, reviews, forum posts, or community contributions may not always be fully removed if they have become part of a public discussion or marketplace record, but we may anonymize or remove them where appropriate and technically possible.
11. Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service or electronic storage method is completely secure. You are responsible for keeping your account login details confidential and for notifying us if you suspect unauthorized access to your account.
12. Children’s Privacy
3D Shards is not intended for children.
You must be at least 18 years old to use 3D Shards independently. If you are under 18, you may only use the website with the involvement and consent of a parent or legal guardian.
We do not knowingly collect personal data from children without appropriate consent. If you believe that a child has provided us with personal data, please contact us.
13. Third-Party Links and Services
Our website may contain links to third-party websites, tools, payment services, or external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Please review their privacy policies before using them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page. For significant changes, we may provide additional notice through the website, contact form response, account notice, or other reasonable methods.
Your continued use of 3D Shards after changes become effective means that you acknowledge the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, personal data, privacy rights, or data protection requests, you can contact us through our Contact page: